John Berry: John Berry is the second son of Win and Mary Berry. He was born in New England and resides there for most of his childhood. He has several siblings: Frank, Franny, Lilly, and Egg. The story is told from a first person point of view, John being the narrator. John is particularly close to his sister, Franny, more so than any of his other siblings. After Franny was raped, John took a particular interest in becoming physically fitter to fulfill his desired role as Franny's protector, attempting to impress Franny and assuage the guilt he felt for not stopping the attack. With help from his grandfather, Iowa Bob (or Coach Bob), he began working out, until he is able to describe himself such: "That’s me: five feet eight inches tall, and 150 pounds. And hard all over." (111). Although John has a few short sexual endeavors with various females, he holds a special place in his heart for his sister, Franny. Eventually the two succumb to their mutual sexual desires. After this, they remain close, but only as brother and sister. John helps start a rape recovery and support clinic at the old Arbuthnot-by-the-Sea. John marries Susie the bear, and the couple adopt Franny’s child.
Franny Berry: Second oldest child of the Berry family, she is considered strikingly attractive. She has a tendency to take charge of the family, particularly after her mother dies. She is caring, vibrant, and outgoing, although her confidence sometimes tends toward offensive or reckless behavior; however, her intentions are always to protect those she loves. During her teenage years, she experiences a violent rape, revealing previously hidden sensitivity and self-doubt, and the experience remains with her throughout her life. She becomes an actress and stars in a movie about her own family. She eventually marries one of the classmates who rescued her from the rape, Junior Jones. Much later the two have a child, which they give to John and Susie.
Frank Berry: Oldest of the Berry children, he is often at odds with John and Franny. Around the age of 16 he came out as homosexual, which resulted in a fair amount of abuse from his schoolmates, especially football players. This culminated when he was hazed by the football players and rescued by John and Franny. His association with his siblings improved after that as the children became more of a united unit facing bigger, external problems. The most serious of all his siblings, Frank goes on to major in economics, showing a talent for business and eventually becomes Lilly’s agent. Later he also becomes Franny's agent and John's business partner. He is the most reserved sibling, keeping his personal life to himself while still being a generous part of the family. In his youth, Frank had a passion for taxidermy, but gave it up after the deaths of his mother and Egg.His penchant for costumes and formal pageantry remained with him for a somewhat longer period.
Lilly Berry: Second youngest Berry child. She is small in size, probably because she is a dwarf. She is quiet and likable, and of the siblings, she is closest to Frank, possibly because compared to the others, they are more reserved. Lilly often shows borderline disgust when matters of sex or bodily functions are discussed (usually by Franny), and is even portrayed as somewhat prudish about simple physical needs such as eating. She becomes a literary figure after her first book, essentially an autobiography of her family, is released. She continues to write, with her brother Frank acting as her agent. Eventually, she succumbs to writers block and commits suicide. She leaves a note which reads: "Sorry, just not big enough."
Egg Berry: Youngest of the Berry children. He is also the most comical of them all, though it is unintentional. An ear infection left him somewhat deaf, and his comical response to most statements/questions directed towards him was "What?". Egg's character is never fully formed, and he remains forever an amorphous "egg" of a child who never matures or develops due to dying at a very young age.
Win Berry: Father of the Berry children and husband of Mary Berry. He is a graduate of Harvard, but rarely applies such skills. He is more or less an entrepreneur in the field of lodging, although his success is at best unconventional. He becomes depressed when his wife, Mary, along with his youngest son, Egg, are killed in a plane crash. This state of depression slowly spirals downward, reaching a low point when he is blinded by an explosion, during the foiling of the terrorist plot. He eventually takes up a similar demure as Freud, his old friend, and begins to gain confidence again when they move back to the States. He eventually becomes an unknowing counselor at the rape counsel center.
Mary Berry: Mother of the Berry children and wife of Win Berry. She is originally from New Hampshire, from a very scholarly family. She was a subtle and gentle mother, and remained devoted to her husband. Unfortunately, en route to Vienna, the plane crashed, killing both Mary and her youngest child, Egg. The Berry family decided that Mary would have liked Vienna.
Freud: An old Austrian Jew, he initially trained a bear, State o' Maine, and performed at the Arbuthnot-by-the-Sea. He returned to Europe in 1939 and was imprisoned by the Nazis. He was blinded in an experiment in the concentration camps. He survived, and afterwords started a hotel in Vienna. He invited Win Berry to come be his partner, which Win accepts. Their business is not entirely successful, but Freud dies a hero when he stops a terrorist plot by sacrificing his life. Win Berry was very fond of him, and seems to be a protégé of Freud.
Iowa Bob: Grandfather of the Berry children and father to Win Berry. He earned a reputation as a stalwart supporter of physical activity, and eventually accepted a position as head of the PE division at a private school in Dairy, NH, so long as his son, Win Berry, was allowed to attend the school for free. Iowa Bob later supports John when he decides to begin physical training. Ironically, Iowa Bob's quest for cardiovascular perfection did not prevent him from dying "of fright" when he discovered the taxidermy version of Sorrow, the family dog, in his closet. He is best remembered by his quotes "We’re screwed down for life" (page 117) and "You’ve got to get obsessed and stay obsessed." (page 111). These quotes are often referenced to the living style of the Berry family.
Ronda Ray: More or less a housekeeper at the first Hotel New Hampshire. She has a "dayroom" at the hotel, and introduces John to the sexual world, though it is not a relation of attraction. Ronda Ray also dabbles in prostitution, although she herself seems unaware of the unconventionality of her arrangements.
Junior Jones: African American football player at the private school in Dairy, NH. He is quiet, and unlike most of his fellow players. He helps rescue Franny from being raped, and is a source of comfort for Franny afterward. After many years, the two finally marry and give their child to John and Susie.
Chipper Dove: Football player who raped Franny and was Franny's first love. Out of lovesickness, Franny remained in contact with him even after the rape. After the family moved back to the States, they encountered Chipper again, but they staged an elaborate hoax, which resulted in Chipper disappearing from their lives.
Ernst: German radical at the second Hotel New Hampshire. He is involved in a terrorist plot, but is killed by Win before it can be carried out. He resembles Chipper Dove in appearance and deportment.
Bitty Tuck: Rich, classy girl whom John was involved with during the New Year's party. Their fun is cut short when Bitty, while putting on a diaphragm in the bathroom, sees the taxidermy version of Sorrow and faints. Her nickname, "Titsie," refers to her large breasts.
Lenny Metz and Chester Pulaski: Football players who also raped Franny. They were "taken care of" by the "Black Arm of the Law."
Susie (the bear): A young woman who meets the Berry family in Vienna, where she is assisting Freud with the hotel. Sometime before working for Freud, Susie was raped by an attacker who stuffed a paper bag over Susie's head, telling her she was too ugly to look at. The anger and indignity Susie feels after this attack cause her to adopt the costume and persona of a bear as a form of self-preservation and retreat. Freud finds Susie's ursine alter ego to be helpful in containing trouble from the colorful factions in his hotel. When Susie meets Franny, the two bond over their similar experiences and find refuge in a temporary sexual relationship. Gradually, Susie reclaims her humanity and self-confidence, and as an adult has a romantic relationship with John, but keeps the bear costume. She still suffers from a fear of producing "ugly" offspring, but becomes open to the idea of raising a (human) child when Franny asks her and John to adopt the baby she and Junior Jones conceive.